About Sontana
Sontana.co is a monthly apartment rental platform dedicated to transforming the rental experience. We specialize in offering fully-equipped serviced apartments, designed to provide comfort and style, while helping our property partners maximize their income and minimize hassle.
Key Responsibilities
Operations & Service Optimization
- Oversee daily guest service, housekeeping, maintenance operations for 150+ apartments across Bangkok to ensure seamless check-ins, issue resolution, and high-quality service.
- Oversee and continuously enhance end-to-end guest service operations, ensuring a seamless check-in experience, efficient issue resolution, and high satisfaction levels.
- Establish data-driven operational benchmarks and KPIs to measure and improve efficiency, service quality, and team performance.
- Resolve challenging property operations cases to maximize guest satisfaction and minimize revenue loss
People Leadership & Cross-Department Collaboration
- Build, mentor, and lead a high-performing guest operations team including service coordinator, planner, admin, maintenance and housekeeping team, fostering a culture of accountability and excellence.
- Establish and execute training programs to enhance team capabilities and service standards.
Technology, Innovation & Automation
- Identify, implement, and scale automation tools, AI-driven solutions, and technology-driven processes to streamline workflows.
- Drive a culture of continuous improvement by leveraging technology and data analytics to optimize guest operations delivery.
Qualifications
- 5+ years of experience in operations, hospitality, or property management.
- Proven leadership in scaling teams and optimizing service operations.
- Strong people and process management track-record
- Strong analytical, problem-solving, and communication skills.
- Fluent in English and Thai (additional languages are a plus).
- Background in technology-driven hospitality or startup environments.
- Familiarity with CRM, AI-driven tools, and automation platforms.
This is an opportunity to take ownership of a critical function in a fast-scaling company. If you enjoy solving operational challenges, leading teams, and leveraging technology to improve service quality, we encourage you to apply.
Join us and help shape the future of serviced living in Bangkok.