About Us:
Sontana.co is an innovative hospitality company committed to redefining monthly rental experience. Our
focus is to create innovative rental solutions for property owners and simplified monthly rental for our
guests. Find out more at www.sontana.co
Job Summary: We are seeking a dedicated Reservation Officer to join our team. The ideal candidate
will have at least one year of experience in a reservation role, possess strong sales skills, and be
proficient in managing reservations across various online channels. The Reservation Officer will play a
crucial role in ensuring smooth operations and optimizing reservation management.
Key Responsibilities:
- Manage Reservations:
○ Oversee and process reservations from multiple online channels, ensuring accuracy and
efficiency.
○ Handle inquiries, modifications, and cancellations in a timely manner. - Manage OTA Channels:
○ Monitor and manage listings on Online Travel Agency (OTA) platforms.
○ Update availability, rates, and property details as required.
○ Coordinate with OTA partners to resolve any issues or discrepancies. - Sales and Closing:
○ Utilize sales techniques to effectively close reservation inquiries and convert leads into
confirmed bookings.
○ Upsell and cross-sell additional services or upgrades where appropriate.
○ Set and negotiate pricing for reservations in accordance with company policies and
market trends. - Customer Service:
○ Provide exceptional customer service to clients and guests throughout the reservation
process.
○ Address and resolve any issues or concerns raised by customers promptly. - Reporting and Documentation:
○ Maintain accurate records of reservations, cancellations, and pricing changes.
○ Generate and review reports on reservation performance and occupancy rates.
Qualifications:
● Minimum of 1 year of experience in a reservation or similar role.
● Proficiency in English and Thai (both spoken and written).
● Strong sales skills to secure reservations and driving bookings.
● Experience with managing reservations through various online channels and OTA platforms.
● Excellent organizational and multitasking abilities.
● Proficient in using reservation management software and tools.
● Exceptional customer service skills and a problem-solving mindset.
Preferred Skills:
● Familiarity with property management systems and booking engines.
● Excellent sales and customer service mindset
● Familiarity with the Bangkok condo market is a plus.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you
are the ideal candidate for this role to simpleliving@sontana.co or call 095-951-7969